Support
Last updated: 2025
Welcome to Illusion Interactive support. This page provides help resources, troubleshooting steps, and ways to contact us so you can keep enjoying our apps.
How We Can Help
- Questions about features or gameplay
- Technical issues, crashes, or performance problems
- Billing or purchase questions (handled by platform providers)
- Account-free play and privacy guidance
Contact Support
The fastest way to reach us is by email:
support@illusioninteractive.games
For quicker assistance, include:
- Name of the app
- Device model and OS version
- Platform (Android or iOS)
- A brief description of the issue and steps to reproduce
FAQ
- I made a purchase but don’t see it. Purchases are processed by the Apple App Store or Google Play Store. Please ensure you are signed in with the same store account and that the transaction completed. If issues persist, contact us with your purchase receipt.
- The app is crashing or freezing. Try the troubleshooting steps below. If it continues, email us with your device details and what you were doing when it happened.
- How do I request data deletion? Visit our Data Deletion page linked below and email us with your User ID.
Troubleshooting Steps
- Restart the app, then your device if the issue persists
- Update the app to the latest version available in the store
- Ensure you have a stable internet connection
- Free up storage space if your device is low on space
- Check that battery saver or data saver modes are not restricting the app